Contact Us

How do I get information and answer my questions

Your Personal Dashboard & Self-Service Actions

You can perform a wide variety of actions and get answers to your questions without having to wait for a service representative.

Personal Dashboard area lets you enjoy the control and monitoring of your   L-Pesa mobile account, communications, personal & groups loans, information, referral & saving, high quality vegetables seeds finance package for farmers, weekly prize and many more. All those service perform with ease and comfort around the clock from your mobile device or PC. 

Live engage customer's support

Call center operates open hours:
Monday - Friday between 09:00 AM to 18:00 PM 
Saturday from 09:00 AM to 15:00 PM. 
Live support is off on Sunday and Holidays.

Tellephone Support

Office: +254-20-515-7061

Tellephone operates open hours:
Monday - Friday from 10:00 AM to 16:00 PM 
Saturday from 10:00 AM to 14:00 PM. 

Online customer's support

You can send us an email 24/7 through the website on "Contact Us" page or send us an email to info@l-pesa.com. 

In order to optimize the handling of your questions should be attached your telephone number, email address, first name & last name.